🗣️ Feedback & Complaints Platform
Smart Feedback for Teams, Visitors & Families
Built by LocalWebsCoder, this multi-location feedback and complaints system allows staff, families, and visitors to submit forms securely — covering suggestions, compliments, concerns and formal complaints. Each care location has its own dashboard while owners get a global view across the entire group.
📊 Questionnaires & Forms
Custom forms for family surveys, visitor feedback, and staff input. Supports open-ended questions, ratings, and quick-response tick boxes — all trackable by location.
📝 Complaint & Suggestion Logging
Every submission is auto-categorised (complaint, suggestion, compliment) and logged with timestamps. Great for transparent CQC-friendly handling and internal audits.
📂 Open > In Progress > Resolved
Track each case through its lifecycle. Add comments, log response time, and mark when action has been taken — all backed by a full audit trail.
👤 Role-Based Dashboards
Each care home sees its own data. Owners have full oversight with a centralised dashboard covering all locations, perfect for oversight and governance.
📋 Built for Compliance. Designed for Trust.
A modern platform for structured feedback, complaint handling, and CQC audit readiness — used in live care settings today.
